Everyone in business is talking about customer service, and more specifically, how to provide good customer service. In the online version of Webster’s dictionary (http://www.merriam-webster.com/dictionary/service), two interesting definitions of service are “a helpful act” and “contribution to the welfare of others.” By either definition, a professional application is not required, and in fact, a customer could be anyone who receives service from another individual without the payment necessarily having to be monetary.
Therefore, are not my kids and my husband my “customers,” and ought I not provide them good customer service? What about my neighbor, my boss and my coworkers? Keeping this in mind, our goal should be to provide good customer service on a routine basis. Isn’t that what treating others as we’d like to be treated is all about? Good customer service is a life skill that should be practiced every day whether one is in business or not, and if we develop this habit, we’ll be able to apply it in any situation including business.